Terms of service

By using HuntPK, you agree to the following terms:

1. General Use

  • You must provide accurate and complete information when placing an order.

  • Misuse or unauthorized use of the website is strictly prohibited.

2. Dropshipping Agreement

  • HuntPK acts as a middle platform connecting customers and suppliers.

  • Products may be shipped directly from third-party vendors or regional warehouses.

3. Product Responsibility & Claims

  • HuntPK is not directly responsible for damages, defects, or handling issues caused by external suppliers or courier services.

  • To resolve issues, customers must strictly adhere to the replacement protocol detailed in Section 6.

4. Orders, Verification & Payment Terms

  • Order Confirmation: Orders are only confirmed after phone/SMS verification. If a customer is unreachable, unresponsive, or fails to confirm the order details within a reasonable timeframe, HuntPK reserves the right to hold or cancel the order.

  • Standard Cash on Delivery (COD): COD is available for standard, verified orders across eligible coverage areas.

  • Advance Payment Requirement (High-Risk Orders & Cities):

    • We reserve the right to restrict Cash on Delivery and require an advance payment to process an order.

    • Advance payment is mandatory for:

      1. Deliveries located in designated high return-risk cities or remote sectors.

      2. Orders flagged under high-risk risk assessments (e.g., suspicious order patterns, unverified phone numbers, or previous refused deliveries).

      3. Bulk or high-value orders.

    • If an advance payment request is declined, the order will be automatically canceled.

5. Strict Replacement-Only Policy (No Returns / No Refunds)

  • We enforce a strict Replacement-Only policy. We do not offer cash refunds or general returns under any circumstances.

  • Eligible standard orders can only be exchanged for a direct replacement if the item arrives damaged, defective, or incorrect.

  • Open Parcel Delivery Exception: For orders where the "Open Parcel / Allowed to Open Before Payment" option is selected, there are no post-delivery returns, replacements, or exchanges. You must inspect your items carefully at the exact time of delivery before accepting the parcel.

6. Mandatory Parcel Opening Video Process

To claim a replacement for a damaged or defective item, you must provide clear visual proof by recording an unboxing video following these exact criteria:

  • Sealed Package: Start recording before breaking any tape or outer packaging, showing the shipping bag/box clearly from all sides.

  • Visible Label: Ensure the shipping label, order details, and tracking number are clearly legible on camera.

  • Continuous Footage: The video must be a single, continuous recording with no cuts, pauses, or post-production edits.

  • Product Inspection: Unbox the item and clearly highlight the specific damage, defect, or missing item on camera.

  • Submission: Submit your unedited video along with your order number to customer support within 24–48 hours of delivery. Claims submitted without a qualifying video will be automatically rejected.

7. Delivery & Courier Logistics

  • Estimated delivery times are indicative and may vary depending on destination.

  • Logistics delays caused by couriers, weather conditions, or external regional disruptions are beyond our direct control.

8. Order Cancellation

  • Orders cannot be canceled or modified once they have been dispatched to the courier partner.

9. Policy Acceptance

  • By placing an order on HuntPK, you acknowledge that you have read, understood, and agreed to all store terms, billing conditions, and replacement policies.

RULE 1 applies (self-contained document editing task). Response ends here.