Refund policy

We only provide the same product as a replacement. A replacement is possible only if the product was delivered in a damaged condition.

Product Replacement Process

To claim a replacement, you must provide a continuous parcel opening video. Follow these steps carefully:

Step 1: Record the Video

Start Before Opening: Show the sealed parcel from all sides.
Show the Label: Clearly film the shipping label and tracking number.
Continuous Footage: Keep recording without any pauses, cuts, or edits.
Inspect the Item: Open the package and film the product defect or damage clearly.

Step 2: Submit Your Claim

Contact Support: Send the unedited video to our customer service team.
Provide Order Details: Include your order number and a brief description of the issue.
Claim Review: Our team will review the video footage to approve your replacement.

Open Parcel Orders

For orders where the "Open Parcel / Allowed to Open Before Payment" option is selected:

Please check your product carefully at the very moment of delivery.